Frequently Asked Questions

Yes, we are registered in the trade register under the name "EG IMPORT CENTER NV". Our Chamber of Commerce (KKF) number is 66297.

EG Import Center was founded on 5 June 2015.

We provide the following services to our customers: online shopping (with or without a credit card), freight forwarding, customs clearance, transport, sales and soon a webshop as well.

Yes, we can order from any website, as long as you let us know what you would like.

We have air freight cargo twice a week and sea freight cargo every other week.

Once your item has been delivered to our warehouse, the lead time is 1 week for air freight and 2 to 3 weeks for sea freight.

Yes, customers with their own credit card are welcome to have their items delivered to our address. We take care of the shipping and delivery all the way to Suriname.

No, orders are placed within 24 hours.

No, we are only the intermediary. You are entitled to the manufacturer's warranty if your item comes with one and the warranty period has not yet expired. Return costs are, however, at the customer's expense. Ordering refurbished or used items is at your own risk. We are not responsible for items that do not arrive as described.

Refurbished items are used goods that have been repaired by the manufacturer or the seller.

Yes. If the supplier no longer has the item in stock or if your item has not arrived, you receive a FULL REFUND as a customer. You may then decide to collect your refund or to place a new order instead.

No, you will not pay more than the total amount stated on the invoice. Should a calculation error have been made, it will be corrected and you will be notified.

Bank: DSB BANK
In the name of: EG IMPORT CENTER
SRD: 3876721
USD: 3876748
EURO: 3876756

Please send a copy of your deposit slip to finance@egimportscenternv.com once you have made a payment. After we have received your proof of payment, you will receive confirmation that we have received the payment within 24 hours, excluding Sundays and public holidays.